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Acorn Stairlifts experiencing a temporary technical systems failure

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It has come to our attention as an independent dealer of the Acorn/Brooks stairlifts products that the world-wide manufacturer is currently experiencing a temporary total systems failure of all communications systems. This has so far lasted a couple of days.

We have spoken to Acorn Stairlifts and would like to re-assure their direct customers that they are working hard to get the systems up and running again as fast as possible and is obviously their ‘priority number one’

Our understanding is that this has affected their systems globally and includes computer systems, email, websites and telecommunications.

We also understand that some of the telephone lines are now back up and that their direct servicing and repairs departments are now beginning to function. The advice from the manufacturer is that if you are struggling to contact them then please leave them a direct message using social media platforms.

Telephone – 0800 0739775



We will update this page as and when we have further information.

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Phil Rice

Phil Rice has been in the Mobility Industry for the past 25 years, specialising in stairlifts, home lifts, hydraulic platform lifts, hoists and through floor lifts. He has in depth technical knowledge and experience in both the manufacturing and retail channels within the United Kingdom and the United States of America. Phil is currently the Managing Director of Anglian Lifts Ltd in Peterborough and a Board Director of the British Healthcare Trades Association (BHTA), prior to this he was the MD at Anglia Stairlifts Ltd, MD of MediTek Stairlifts Manufacturing facility (based in County Durham) and the President of MediTek Incorporated in Apex, North Carolina, USA.