
Am I VAT Exempt? A Quick Guide
VAT relief for disabled people, do I qualify?
As quoted from the UK government website: –
If you’re disabled or have a long-term illness, you will not be charged VAT on products designed or adapted for your own personal or domestic use. Also, you will not be charged VAT on:
- the installation and any extra work needed as part of this
- repairs or maintenance
- spare parts or accessories
What are the qualifying services or products?
There are many products that qualify for VAT exemption, this will be clarified by the retailer you are dealing with, usually products that have been adapted or specifically designed qualify for the VAT relief. Some examples are: –
- Stair Lifts
- Adjustable Beds
- Wheelchairs
- Home Lifts
- Medical Appliances to assist severe injuries
- Alarms (for personal monitoring and/or attached to a home help call centre)
- Motability Vehicle Leases
- Building work for home adaptations, for example ramps, door widening (but not NEW doorways) and bathroom conversions
- Commode chairs and bathing aids
- Incontinence products
- Hoists or other personal lifting equipment, including rise & recline chairs
- Servicing / Repairs

How do I get the product I am purchasing VAT free?
In order to get the product VAT free your particular disability has to qualify for it, as shown on the UK government website you will qualify if you are disabled or if you have a long-term illness if: –
- You have a physical or mental impairment that affects your ability to carry out everyday activities, an example of this is blindness.
- You have a condition that’s treated as a chronic sickness, for example diabetes.
- You are terminally ill.
You do not qualify for VAT exemption if you are elderly but not disabled, or if you are only temporarily disabled, however, if you are over 60 years of age you may only have to pay a reduced rate of VAT at 5% if you have certain mobility aids installed in your home. Your mobility provider will be able to advise if this is the case.
You will need to confirm in writing that you meet the criteria for VAT exemption. Your mobility supplier may give you a simple form to fill in when you purchase the products or services.

Can I get assistance from my council or local authority?
You may qualify for financial assistance from your local council to help with purchasing disability equipment or adaptations to your home.
Can I declare VAT exemption for a product to use in my business?
In order to qualify for VAT exemption the goods or services must be for personal or domestic use. The guidance from HMRC advises that this does not include use for business purposes, for example, you cannot claim VAT exemption for a product if you qualify for personal VAT exemption but are installing a product in a restaurant you own for the use of the general public, however, if the product is solely for your own personal use then VAT exemption will apply.
Who decides if a product or service qualifies for VAT exemption?
The manufacturer, retailer or distributor is responsible for charging the correct amount of VAT on products and services they sell. Any product or service that is sold without VAT must have been designed solely for the use by disabled people

Do parts and accessories for the product qualify for VAT exemption?
You do not have to pay VAT for parts or accessories that are designed solely for use with the eligible product, VAT relief also does not apply for general use items (such as remote control batteries) even if they are being purchased for use in the equipment that was bought VAT free.
Does VAT exemption apply to servicing, repairs and maintenance?
If you require servicing, repairs or maintenance on a product that you purchased VAT free then you will also not need to pay VAT for these additional services. Also, you will not need to pay VAT on the costs of having the products adapted to suit your particular disability.
What do I do if I think I paid VAT when I shouldn’t?
If you have already purchased a product or service and think that you should have qualified for VAT exemption and met the criteria, you should contact the retailer that you purchased the goods from and ask for a refund of the VAT element. As stated above the retailer is responsible for ensuring that the correct amount of VAT is charged for the products they sell. HMRC have no ability to refund VAT directly, HMRC also can not intervene in disputes between customers and suppliers.
Where can I find more information?
Some links to further information can be found below.
- VAT reliefs available to disabled people (www.gov.uk)
- VAT relief on certain building work if you have a disability (www.gov.uk)
- Financial Help Local Authority
If you have any other questions then your local or preferred mobility retailer will be able to help you, so give them a call.
references :
https://www.gov.uk/guidance/reliefs-from-vat-for-disabled-and-older-people-notice-7017